Article 1 - Definitions

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In these KeepTotal Terms and Conditions (hereinafter referred to as "Terms and Conditions") the following terms have the following meaning:

1. Consumer: the natural person who does not act for purposes related to his trade, business, craft or professional activity;
2. Day: calendar day;
3. Digital content: data that is produced and delivered in digital form;
4. Sustainable data carrier: any device - including e-mail - that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that future consultation or use during a period that is geared to the purpose for which the information is intended and which allows unaltered reproduction of the stored information;
5. Entrepreneur: the natural or legal person who is a member of KeepTotal and offers products, (access to) digital content and / or remote services to consumers;
6. Remote order: an order placed by the consumer with the entrepreneur within the framework of an organized system for distance selling of products up to and including the conclusion of the order exclusively or partly using one or more techniques for remote communication;
7. Technology for distance communication: means that can be used to place an order, without the consumer and trader having to come together in the same room at the same time.

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Article 2 - Identity of the entrepreneur

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Name of entrepreneur: KeepTotal
Acting under the name: KeepTotalGloves
Business address: Gasthuisstraat 6, 9101 LD Dokkum
Telephone number: +31613262669
Email address: info@keeptotal.nl
Chamber of Commerce number: 66110084
VAT identification number: NL223232695B01

 

 

Article 3 - Applicability

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1. These general terms and conditions apply to every offer from the entrepreneur and to every distance order between the entrepreneur and the consumer.
2. Before the remote order is placed, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate before the order is placed at a distance, how the general terms and conditions can be viewed at the entrepreneur and that they will be sent free of charge as soon as possible at the request of the consumer.
3. If the distance order is placed electronically, contrary to the previous paragraph and before the distance order is placed, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it is consumer can be stored in a simple way on a durable data carrier. If this is not reasonably possible, it will be indicated before the order is placed remotely where the general terms and conditions can be read electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply and the consumer can always invoke the applicable provision in the event of conflicting terms and conditions. most beneficial.

 

 

Article 4 - The offer

 

1. If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products, digital content and / or services offered. The description is sufficiently detailed to be a good one
enable the consumer to evaluate the offer. If the entrepreneur uses images, these are a true representation of the products, services and / or digital content offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.

Article 5 - The order

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1. The order is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the stipulated conditions.
requirements.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. So long. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can cancel the order.
3. If the order is placed electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
4. The entrepreneur can - within the law - inform himself if the consumer can meet his payment obligations, as well as of all those facts and factors that are important for a sound conclusion of the remote order. If, on the basis of this investigation, the entrepreneur has good reasons not to place the order, he is entitled to refuse an order or request or to attach special conditions to the implementation.
5. The entrepreneur will send the following information to the consumer at the latest on delivery of the product, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
a: the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
b: the information about guarantees and existing service after purchase;
c: the price including all taxes of the product, service or digital content; where applicable, the costs of delivery; and the method of payment, delivery or execution of the remote order;

Article 6 - The price

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1. During the validity period stated in the offer, the prices of the products offered are not increased, except for price changes as a result of changes in VAT rates.
2. Contrary to the previous paragraph, the entrepreneur can offer products with variable prices that are subject to fluctuations in the financial market and over which the entrepreneur has no influence. This link to fluctuations and the fact that any stated prices are target prices are stated in the offer.
3. Price increases within 3 months after placing the order are only permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the order are only permitted if the entrepreneur has stipulated this and:
a. they are the result of statutory regulations or provisions; or
b. the consumer has the authority to cancel the order from the day on which the price increase takes effect.
5. The prices stated in the range of products include VAT.

 

 

 

Article 7 - Payment, placing order

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1. Payment is made before the order is placed with KeepTotalGloves, through online payment systems.

2. After placing an order, it cannot be changed or canceled at the time.

 

 

Article 8 - Compliance with order and extra guarantee

 

1. The entrepreneur guarantees that the products comply with the order, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal provisions and / or existing provisions on the date of placing the order. government regulations.
2. An additional guarantee provided by the trader, his supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against the trader on the basis of the order if the trader has failed to fulfill his part of the order. order.
3. An additional guarantee is understood to mean any obligation of the entrepreneur, his supplier, importer or producer in which he grants the consumer certain rights or claims that go beyond what is legally required in the event that he has failed to fulfill his part of The order. 

Article 9 - Delivery and implementation

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1. The entrepreneur will take the greatest possible care when receiving and when executing product orders.
2. The place of delivery is the address that the consumer has made known to the entrepreneur.
3. Taking into account what is stated about this in article 4 of these general terms and conditions, the entrepreneur will execute accepted orders with due speed, though at the latest within 30 days, unless a different delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to cancel the order without costs and is entitled to any compensation.
4. After dissolution in accordance with the previous paragraph, the entrepreneur will immediately refund the amount that the consumer has paid.
5. The risk of damage and / or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless explicitly agreed otherwise.

 

 

Article 10 - Return Order

1. The products can be returned within 14 days of receipt if this is done in accordance with the conditions described under Shipping & Returns and if the product is still undamaged. Costs for this return are for the consumer.

2.With delivery of products not ordered, these can be returned, the costs of which are for the entrepreneur.

 

 

Article 11 - Complaints

 

1. The entrepreneur has a well-publicized complaints and deals with complaints under this procedure.
2. Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has found the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within a period of 14 days with a message of receipt and an indication when the consumer can expect a more detailed answer.
4. A complaint about a product, service or service of the entrepreneur can also be submitted via a complaint form on the consumer page of the website of KeepTotal keeptotalgloves.nl. The complaint is then sent to both the relevant entrepreneur and Thuiswinkel.org.
5. The consumer must at least give the entrepreneur 4 weeks to resolve the complaint in mutual consultation. After this period a dispute will arise that is subject to the dispute settlement procedure.

 

 

Article 12 - Additional or different provisions

 

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored in an accessible manner on a durable medium.

 

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Article 13 - Amendment of the General Terms and Conditions KeepTotal

1. Changes to these terms and conditions will only take effect after they have been published in the appropriate manner, provided that with appropriate changes during the
the term most favorable to the consumer will prevail over the duration of an offer.

2. On the consumer's order to the entrepreneur to which these general terms and conditions apply, only Dutch law applies.

 

 

KeepTotal

Keeptotalgloves.nl
Gasthuisstraat 6

9101 LD Dokkum